Question 1

What is Kolab?

Accepted Answer

Kolab is a Nepal-first platform that connects businesses with content creators to collaborate, promote their brands, and grow together. Businesses can discover the right creators for their campaigns, while creators can find paid opportunities and turn their creativity into income.

Question 2

What happens if a business does not pay?

Accepted Answer

Paid campaign budgets are confirmed before work begins. If a dispute arises after delivery, contact Kolab Support with the campaign details and our team will mediate a fair resolution.

Question 3

What types of content can I create?

Accepted Answer

Instagram Reels, Stories, and posts; TikTok videos; YouTube reviews and vlogs; Facebook content; and photography — depending on what each business requests.

Question 4

How do I delete my account?

Accepted Answer

Go to Settings → Security → Delete Account. This permanently removes your profile, proposals, and payment history from Kolab. This action cannot be undone.

Question 5

Is Kolab free to use?

Accepted Answer

Yes—creating a creator account and browsing campaigns is completely free. A platform fee applies to businessess  only to successfully completed paid campaigns.

Question 6

Can businesses see my profile before contacting me?

Accepted Answer

Yes. Your public profile shows your bio, social stats, categories, location, and past work samples, so make sure it accurately represents your content style.

Question 7

How long does it take to receive payment?

Accepted Answer

Payments are released within 3-5 business days after the business confirms your content was delivered. Funds go to your linked eSewa, Khalti, or Bank Account.

Question 8

How do I report a problem?

Accepted Answer

Go to Settings → Support → Report an Issue, select the issue type, and describe what happened. Our team reviews all reports within 48 hours.

Question 9

How do I improve my campaign acceptance rate?

Accepted Answer

Complete your profile, link all your social accounts, add past work samples, and write a proposal that speaks directly to that campaign’s goals instead of sending the same generic pitch to everyone. Also verified your account to get a tick beside your name to gain more visibilty.

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